Vocational Placement Kit-AHC20720 Certificate II in Nursery Operations UEE aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

standards and equipment manuals* UEERE0015 Implement and monitor energy sector environmental and sustainable policies and procedures Electives BSBOPS203 Deliver a service to customers CPCWHS1001 Prepare to work safely in the construction industry HLTAID009 Provide cardiopulmonary resuscitation UEECD0011 Comply with scheduled and preventative maintenance program processes UEEIC0014 Develop

Units of competency HLTDEN007 Apply the principles of radiation biology and protection in dental practice HLTDEN009 Produce a prescribed dental radiographic image HLTDEN008 Prepare to expose a prescribed dental radiographic image * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units RIICOM301E Communicate information RIIENV302E Apply environmentally sustainable work practices RIIGOV401E Apply

Units of competency CHCDIS007 Facilitate the empowerment of people with disability CUAWHS413 Incorporate anatomy principles into skill development CUADTM431 Design and conduct dance learning program CUADTM413 Apply safe dance teaching methods HLTAID011 Provide First Aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-AHC20720 Certificate II in Nursery Operations UEE aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.