Learner Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Learner Resources (Q) selection and induction of staff

selection and induction of staff BSBLDR402 Lead effective workplace relationships BSBWHS401 Implement and monitor WHS policies

Units of competency ICTWHS204 Follow work health and safety and environmental policy and procedures ICTTEN208 Use electrical skills when working with telecommunications networks ICTCBL246 Install

engaging and compliant classroom delivery of the qualification

highly familiar factual texts Numeracy (2) VU23577 Recognise and use numbers and money from 50 to 100 for highly familiar activities VU23578 Recognise and use time in highly familiar situations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Detailed assessor guides

Learner Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Learner Resources (Q) selection and induction of staffOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce