SCORM Compliant Package-CHCCCS019 Recognise and respond to crisis situations Learner Resources (Q) system and software faults Group

system and software faults Group C BSBSUS501 Develop workplace policy and procedures for sustainability Group D ICTTEN417 Install

Core units CPPSEC2101 Apply effective communication skills to maintain security CPPSEC2102 Apply legal and procedural requirements to work effectively within a security team CPPSEC2103 Apply WHS

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency TAELLN412 Access resources and support to address foundation skills in vocational practice TAELLN413 Integrate foundation skills into vocational training delivery TAELLN411 Address adult language

ethics and privacy in an ICT environment ICTICT502 Develop detailed component specifications from project specifications ICTNWK514 Model preferred system solutions ICTPRG425 Use structured query language ICTPRG509 Build using rapid application development ICTSAD501 Model data objects ICTSAD502 Model data processes ICTSUS601 Integrate sustainability in ICT planning and design projects Elective units ICTICT509 Gather data to identify business requirements ICTICT517 Match ICT needs with the strategic direction of the organisation ICTPMG501 Manage ICT projects ICTPRG503 Debug and monitor applications ICTSAD506 Produce a feasibility report ICTWEB502 Create dynamic web pages ICTTEN516 Produce technical solutions from business specifications ICTSAS505 Review and update disaster recovery and contingency plans ICTPRG502 Manage a project using software management tools ICTWEB501 Build a dynamic website ICTNWK504 Design and implement an integrated server solution * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CHCCCS019 Recognise and respond to crisis situations Learner Resources (Q) system and software faults Group* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.