Training and Assessment Strategy-SITSS00035 Customer Service Management Skill Set Certificate II The LLN kits are written

The LLN kits are written for each qualification

Units of competency AHCTRF207 Renovate grassed areas AHCTRF205 Assist in the preparation of turf surfaces for play AHCMOM203 Operate basic machinery and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS019 Recognise and respond to crisis situations CHCCSL001 Establish and confirm the counselling relationship CHCCSL002 Apply specialist interpersonal and counselling interview skills CHCCSL003 Facilitate the counselling relationship and process CHCCSL004 Research and apply personality and development theories CHCCSL005 Apply learning theories in counselling CHCCSL006 Select and use counselling therapies CHCCSL007 Support counselling clients in decision-making processes CHCCSM005 Develop

charge and replace batteries and jump-start vehicles AURTTA006 Inspect and service hydraulic systems AURTTA104 Carry out servicing operations AURTTA105 Select and use bearings

charge and replace batteries and jump-start vehicles AURETU102 Recover vehicle refrigerants AURVTA001 Prepare vehicles for customer use * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-SITSS00035 Customer Service Management Skill Set Certificate II The LLN kits are writtenYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.