SCORM Compliant Package-AURVTP101 Remove paint from vehicle painted surfaces Graduate Certificate aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units BSBXTW301 Work in a team CPPCMN4008 Read plans

Core units FSKLRG004 Use short and simple strategies for work-related learning Elective units FSKNUM007 Use simple data for work FSKLRG007 Use strategies to identify job opportunities FSKNUM003 Use whole numbers and halves for work FSKNUM004 Locate

Units of competency MSS015026 Develop strategic sustainability plans MSS015027 Implement sustainability plans MSS015024 Develop required sustainability reports MSS015025 Develop a business case for sustainability improvements MSS015020 Facilitate an energy audit * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-AURVTP101 Remove paint from vehicle painted surfaces Graduate Certificate aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.