SCORM Compliant Package-CPCCBC4031 Process client requirements Session Plan procedures and programs to meet

procedures and programs to meet legislative requirements Group C BSBWOR301 Organise personal work priorities and development Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

Elective units MSS408001 Develop the competitive systems and practices approach MSS408002 Audit the use of competitive tools MSS407003 Analyse process changes MSS407008 Capture learning from daily activities in an organisation MSS407010 Improve visual management in the workplace MSMENV672 Develop workplace policy and procedures for environmental sustainability MSS017009 Analyse and determine organisational risk areas in sustainability MSS017010 Determine process loss through mass or energy balancing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas BSBCRT413 Collaborate in creative processes BSBCRT403 Explore the history and social impact of creativity BSBOPS404 Implement customer service strategies BSBTEC401 Design and produce complex text documents BSBTEC405 Review and maintain an organisation’s digital presence BSBWRT411 Write complex documents CUADES301 Explore the use of colour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK409 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Electives AHCWRK404 Implement quality assurance procedures AHCPCM404 Recommend plants and cultural practices SIRRINV002 Control stock AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS409 Participate in an e-business supply chain AHCBUS517 Monitor and review business performance BSBTWK401 Build and maintain business relationships BSBOPS403 Apply business risk management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CPCCBC4031 Process client requirements Session Plan procedures and programs to meet* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.