SCORM Compliant Package-SITXCCS002 Provide visitor information New Product Units of competency AURETH012 Service

Units of competency AURETH012 Service and maintain electrical components in hybrid electric vehicles AURETH010 Diagnose and repair high voltage rechargeable energy storage systems in hybrid electric vehicles AURETH011 Depower and reinitialise hybrid electric vehicles * We can develop additional elective units that are not listed on request (Please contact us for further information)

torten and cakes SITHPAT003 Produce pastries SITHPAT004 Produce yeast-based bakery products SITHPAT005 Produce petits fours SITHPAT006 Produce desserts SITXFSA001 Use hygienic practices for food safety SITXFSA002 Participate in safe food handling practices SITXHRM001 Coach others in job skills SITXINV002 Maintain the quality of perishable items SITXWHS001 Participate in safe work practices Elective units SITHFAB004 Prepare and serve non-alcoholic beverages SITHFAB005 Prepare and serve espresso coffee SITXWHS002 Identify hazards

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCHCS001 Provide home and community support services CHCDIS007 Facilitate the empowerment of people with disability CHCCCS025 Support relationships with carers and families CHCCCS011 Meet personal support needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCOCM303 Follow Aboriginal and/or Torres Strait Islander cultural protocols AHCWHS302 Contribute to workplace health and safety processes AHCWRK320 Apply environmentally sustainable work practices Electives AHCOCM201 Maintain cultural sites AHCOCM202 Observe and report plants or animals AHCOCM203 Record information about Country AHCOCM301 Provide information on Aboriginal and/or Torres Strait Islander Peoples' cultural practice AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

SCORM Compliant Package-SITXCCS002 Provide visitor information New Product Units of competency AURETH012 Service* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.