Learner Guide-ICTICT219 Interact and resolve queries with ICT clients Certificate I ICTICT443 Work collaboratively in the

ICTICT443 Work collaboratively in the ICT industry ICTICT451 Comply with IP

Units of competency PMAWHS310 Investigate incidents PMAOMIR444 Develop incident containment tactics PMAOMIR418 Coordinate incident response PMAOMIR322 Manage incident response information PMAWHS511 Manage emergency incidents * We can develop additional elective units that are not listed on request (Please contact us for further information)

procure and store construction materials for building and construction projects CPCSUS4002 Use building science principles to construct energy efficient buildings BSBPMG422 Apply project quality management techniques CPCCBC4013 Prepare and evaluate tender documentation CPCCBC4052 Lead and manage teams in the building and construction industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCARB608 Interpret diagnostic test results AHCARB609 Measure and improve the performance of urban forests AHCARB610 Provide consultation in a legal framework AHCARB611 Develop an operational tree management plan Electives AHCWRK506 Collect and manage data BSBAUD515 Evaluate and review compliance BSBOPS601 Develop and implement business plans BSBSTR602 Develop organisational strategies PSPPCM007 Manage contracts PSPPCY018 Manage policy implementation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCCOM001 Provide first point of contact CHCCCS030 Determine and respond to carer needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-ICTICT219 Interact and resolve queries with ICT clients Certificate I ICTICT443 Work collaboratively in theOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce