SCORM Compliant Package-VU23261 Investigate Aboriginal and /or Torres Strait islander participation in government decision-making MEM aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency CUACMP311 Implement copyright arrangements CUAPHI312 Capture photographic images CUAPHI411 Capture images in response to a brief BSBPMG430 Undertake project work CUAPHI313 Process photo images CUADIG303 Produce and prepare photo images * We can develop additional elective units that are not listed on request (Please contact us for further information)

BSBSMB301 Investigate micro-business opportunities

Units of competency CHCAGE001 Facilitate the empowerment of older people CHCCCS011 Meet personal support needs CHCAGE005 Provide support to people living with dementia * We can develop additional elective units that are not listed on request (Please contact us for further information)

buoyancy and mobility skills SISCAQU010 Instruct swimming strokes SISCAQU009 Instruct water safety and survival skills SISCAQU002 Perform basic water rescues * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-VU23261 Investigate Aboriginal and /or Torres Strait islander participation in government decision-making MEM aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.