Learning and Assessment Kit-FSKNUM019 Interpret routine tables, graphs and charts and use information and data for work New Product CPCCCA3010A Install and replace windows

CPCCCA3010A Install and replace windows and doors

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

data and internet protocol network solutions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety BSBCMM201 Communicate in the workplace Elective units CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically HLTAID010 Provide basic emergency life support * We can develop additional elective units that are not listed on request (Please contact us for further information)

Our assessment resources contain everything you need to begin assessing your learners

Learning and Assessment Kit-FSKNUM019 Interpret routine tables, graphs and charts and use information and data for work New Product CPCCCA3010A Install and replace windowsOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to