Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Vocational Placement Kit (Skill Set) Units of competency ICTBWN306 Use

Units of competency ICTBWN306 Use radio frequency measuring instruments ICTCBL333 Install aerial cable for communications applications ICTCBL248 Install and terminate hard-line coaxial cable ICTTEN312 Install telecommunications network equipment If you require RPL Kits with comprehensive benchmarking

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURATA001 Identify basic automotive faults using troubleshooting processes AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective units AURLTJ011 Select light vehicle tyres and wheels for specific applications AURLTJ102 Remove

the identification and support of learners’ Language

Core units BSBCRT404 Apply advanced critical thinking to work processes BSBXCS404 Contribute to cyber security risk management ICTICT426 Identify and evaluate emerging technologies and practices

Self-Study Guide The self-study guide is a tool that can be used to help a student extend their learning

Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Vocational Placement Kit (Skill Set) Units of competency ICTBWN306 UseOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner