Learning and Assessment Kit-VU22610 Engage in casual conversations and straightforward transactions SIS ethics and privacy policies in

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTCLD505 Implement cloud infrastructure with code ICTCLD506 Implement virtual network in cloud environments ICTCLD507 Build and deploy resources on cloud platforms ICTCLD508 Manage infrastructure in cloud environments ICTNWK536 Plan

aggressive or abusive customers SIRXSLS002 Follow point-of-sale procedures SIRXIND002 Organise and maintain the store environment SIRRRTF001 Balance and secure point-of-sale terminal SIRXSLS001 Sell to the retail customer SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS016 Respond to client needs CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units CHCADV001 Facilitate the interests and rights of clients CHCAGE001 Facilitate the empowerment of older people CHCCCS015 Provide individualised support CHCCCS019 Recognise and respond to crisis situations CHCCCS023 Support independence and wellbeing CHCDIS007 Facilitate the empowerment of people with disability CHCCCS011 Meet personal support needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTAID003 Provide first aid SIRXWHS001 Work safely SISSSCO002 Work in a community coaching role Elective units SISSSCO001 Conduct sport coaching sessions with foundation level participants Group A CHCVOL001 Be an effective volunteer to continuous improvement Group B ICTICT103 Use

sterilisation and packaging processes HLTWHS003 Maintain work health and safety HLTWHS005 Conduct manual tasks safely Elective units BSBHRM405 Support the recruitment

Learning and Assessment Kit-VU22610 Engage in casual conversations and straightforward transactions SIS ethics and privacy policies inOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to