Learner Guide-TLIL0004 Apply conflict and grievance resolution strategies UEP Core units BSBCRT611 Apply critical

Core units BSBCRT611 Apply critical thinking for complex problem solving BSBTWK502 Manage team effectiveness BSBXCS402 Promote workplace cyber security awareness and best practices ICTICT608 Interact with clients on a business level ICTICT618 Manage IP

Core units SHBBCCS001 Advise on beauty products and services SHBBNLS001 Provide manicure and pedicare services SHBBNLS002 Apply gel nail enhancements SHBBNLS003 Apply acrylic nail enhancements SHBBNLS004 Apply nail art SHBBNLS005 Use electric file equipment for nail services SHBBRES001 Research and apply beauty industry information SHBXCCS001 Conduct salon financial transactions SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXWHS001 Apply safe hygiene

diseases and disorders AHCSAW202 Recognise landforms and soil types AHCFAU302 Identify fauna in the field AHCWRK309 Apply environmentally sustainable work practices AHCBIO303 Apply biosecurity measures AHCCHM304 Transport and store chemicals * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTCLD602 Manage information security compliance of cloud service deployment ICTICT617 Lead the evaluation and implementation of current industry specific technologies ICTNWK615 Design and configure desktop virtualisation ICTPRG605 Manage development of technical solutions from business specifications * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBMGT502 Manage people performance BSBMGT516 Facilitate continuous improvement BSBWHS503 Contribute to the systematic management of WHS risk BSBWOR501 Manage personal work priorities and professional development BSBWOR502 Lead and manage team effectiveness Elective units PUALAW001B Protect and preserve incident scene PUAOPE016A Manage a multi-team sector PUAFIR501B Conduct fire investigation and analysis activities PUAFIR509B Implement prevention strategies PUAOPE007B Command agency personnel within a multi-agency emergency response AHCCHM401 Develop procedures to minimise risks in the use of chemicals BSBRSK501 Manage risk BSBSUS501 Develop workplace policy and procedures for sustainability FWPCOT5201 Implement sustainable forestry practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-TLIL0004 Apply conflict and grievance resolution strategies UEP Core units BSBCRT611 Apply criticalOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce