RPL Kit-BSBSS00119 Customer Service Skill Set HLT ethics and privacy policies in

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units BSBXCS301 Protect own personal online profile from cyber security threats BSBXCS302 Identify and report online security threats BSBXCS401 Maintain security of digital devices BSBXCS402 Promote workplace cyber security awareness and best practices BSBXCS403 Contribute to cyber security threat assessments BSBXCS404 Contribute to cyber security risk management * We can develop additional elective units that are not listed on request (Please contact us for further information)

analyse and interpret threat data ICTCYS610 Protect critical infrastructure for organisations ICTCYS613 Utilise design methodologies for security architecture ICTSAS524 Develop

aggressive or abusive customers SIRXSLS004 Drive sales results (c) SIRXMGT005 Lead the development of business opportunities (c) BSBWHS521 Ensure a safe workplace for a work area (simulated) * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units VU22384 Develop and document a learning plan and portfolio Speaking and Listening VU22611 Give and respond to a range of straightforward information and instructions Reading and Writing VU22612 Read and write straightforward communications and transactional texts Language Skills VU22613 Read and write straightforward informational and instructional texts VU22610 Engage in casual conversations and straightforward transactions Other electives VU22618 Investigate Australian art and culture VU22615 Investigate issues in the Australian environment ICTWEB201 Use social media tools for collaboration and engagement * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas BSBINS401 Analyse and present research information BSBOPS306 Record stakeholder interactions If you require RPL Kits with comprehensive benchmarking

RPL Kit-BSBSS00119 Customer Service Skill Set HLT ethics and privacy policies inOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information