Learning and Assessment Kit-TLII4001 Coordinate quality customer service 22477VIC Core units CPCCCA2002 Use carpentry

Core units CPCCCA2002 Use carpentry tools and equipment CPCCCM3004 Identify and apply information in construction plans

Core units BSBMED301 Interpret and apply medical terminology appropriately CHCCOM005 Communicate and work in health or community services CHCCOM006 Establish and manage client relationships CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status HLTAAP003 Analyse and respond to client health information HLTOTH001 Apply casts HLTOTH002 Modify casts HLTOTH003 Remove casts HLTOTH004 Apply orthopaedic devices HLTOTH005 Modify orthopaedic devices HLTOTH006 Remove orthopaedic devices Elective units CHCCCS006 Facilitate individual service planning and delivery CHCCCS010 Maintain a high standard of service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUE301 Use multiple information systems BSBCUE307 Work effectively in customer engagement BSBCUE309 Develop product and service knowledge for customer engagement operation BSBCUS301 Deliver and monitor a service to customers Elective units BSBITU307 Develop keyboarding speed and accuracy Group A BSBWOR301 Organise personal work priorities and development Group A BSBWHS201 Contribute to health and safety of self and others Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBMGT402 Implement operational plan Group B BSBWOR203 Work effectively with others Group B ICTSAS305 Provide ICT advice to clients Group B BSBITU213 Use digital technologies to communicate remotely Group A * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMWHS110 Follow emergency response procedures MSMWJ303 Operate a vacuum loading system MSMWHS200 Work safely MSMPER200 Work in accordance with an issued permit * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCBAC202 Assist agricultural crop maintenance AHCMOM202 Operate tractors AHCMOM304 Operate machinery and equipment HLTAID002 Provide basic emergency life support AHCWRK202 Observe environmental work practices AHCWRK204 Work effectively in the industry AHCWHS201 Participate in work health and safety processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-TLII4001 Coordinate quality customer service 22477VIC Core units CPCCCA2002 Use carpentryOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to