Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set MSL procedures and programs FBPFST4004 Perform

procedures and programs FBPFST4004 Perform microbiological procedures in the food industry FBPFST4011 Apply the principles of nutrition to food processing FBPFSY4001 Supervise and maintain a food safety plan FBPTEC4003 Control food contamination and spoilage FBPTEC4007 Describe and analyse data using mathematical principles MSL974020 Perform food tests MSMENV472 Implement and monitor environmentally sustainable work practices Elective units FBPAUD4001 Assess compliance with food safety programs FBPAUD4002 Communicate and negotiate to conduct food safety audits FBPAUD4003 Conduct food safety audits FBPAUD4004 Identify

and continuous improvement in learner engagement

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBHRM405 Support the recruitment

gouging and shaping MEM05009 Perform automated thermal cutting MEM05010 Apply fabrication

Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set MSL procedures and programs FBPFST4004 PerformYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.