Unit Knowledge Guide-VU22586 Communicate basic personal details and needs SIF aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency CUAEVP512 Develop and manage exhibition interpretive strategies CUACNM311 Move and store collection material CUAPRE401 Implement preventive conservation activities CUAEVP412 Design and develop interpretive displays CUAPPR417 Select and prepare creative work for exhibition CUAEVP511 Coordinate installation and dismantling of exhibitions If you require RPL Kits with comprehensive benchmarking

inspect and refit light vehicle wheel and tyre assemblies AURAFA103 Communicate effectively in an automotive workplace AURTTA104 Carry out servicing operations AURTTB101 Inspect and service braking systems AURTTC001 Inspect and service cooling systems AURTTD002 Inspect and service steering systems AURTTD004 Inspect and service suspension systems AURTTE104 Inspect and service engines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUADTM615 Teach high level cultural dance techniques CUAWHS413 Incorporate anatomy principles into skill development CUADTM413 Apply safe dance teaching methods CUADTM519 Refine professional practice as a dance teacher * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCOM501 Identify and interpret compliance requirements BSBWOR502 Lead and manage team effectiveness CPCCOHS1001A Work safely in the construction industry CUAIND502 Maintain and apply creative arts industry knowledge CUAPPM504 Manage bump in and bump out of shows Elective Units BSBWHS501 Ensure a safe workplace BSBWHS504 Manage WHS risks UEENEEE101A Apply Occupational Health and Safety regulations

Unit Knowledge Guide-VU22586 Communicate basic personal details and needs SIF aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner