PowerPoint-BSBCMM301 Process customer complaints ICT Units of competency BSBTEC202 Use

Units of competency BSBTEC202 Use digital technologies to communicate in a work environment BSBDAT201 Collect and record data SIRXCEG002 Assist with customer difficulties SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Trainer/Assessor Assessment Pack The trainer assessment pack includes benchmark answers and evidence criteria used to assess the student's competence (i

Units of competency ICTPRG430 Apply introductory object-oriented language skills ICTPRG440 Apply introductory programming skills in different languages ICTPRG549 Apply intermediate object-oriented language skills ICTPRG439 Use pre-existing components ICTPRG443 Apply intermediate programming skills in different languages * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPRBK4001 Produce artisan bread products FBPRBK3005 Produce basic bread products FBPRBK3018 Produce basic artisan products FBPRBK4002 Develop advanced artisan bread methods * We can develop additional elective units that are not listed on request (Please contact us for further information)

build and test a network server Group A ICTNWK511 Manage network security Group A ICTPRG502 Manage a project using software management tools Group B ICTPRG503 Debug and monitor applications Group B ICTSAD501 Model data objects Group B ICTICT501 Research and review hardware technology options for organisations Group C ICTICT502 Develop detailed component specifications from project specifications Group C ICTSAS517 Use network tools Group C ICTSAS518 Install and upgrade operating systems Group C ICTWEB411 Produce basic client-side script for dynamic web pages Group D ICTWEB501 Build a dynamic website Group D ICTWEB502 Create dynamic web pages Group D ICTWEB503 Create web-based programs Group D Additional electives ICTWEB505 Develop complex web page layouts Group D ICTPMG501 Manage ICT projects Group F ICTICT604 Identify and implement business innovation ICTDBS501 Monitor and improve knowledge management system ICTICT605 Implement a knowledge management strategy ICTICT608 Interact with clients on a business level * We can develop additional elective units that are not listed on request (Please contact us for further information)

PowerPoint-BSBCMM301 Process customer complaints ICT Units of competency BSBTEC202 UseOur PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered